The terms and conditions that apply to assessments and appointments with RDA Autism & ADHD Practice.
RDA Autism & ADHD Practice offers service that enables you book in an assessment via the secure software semble, online or in person in our clinic sites. Appointments are subject to availability. Appointment times are subject to change and are only made available to you at our sole discretion. You can use the website to Book an appointment for online consultation with a Practitioner. You must read through the terms of service for Semble, prior to utilising their software and booking an appointment.
RDA Autism & ADHD Practice is available to you are registered with a GP in the UK & agree for your GP to be contacted with regards to your treatment with our service.
RDA Autism & ADHD Practice is not for individuals that are currently in need of urgent mental health support or actively suicidal. If you are experiencing urgent mental health needs, please contact your GP or call 111. For any life-threatening emergency, please call 999. RDA Autism & ADHD Practice is not suitable to provide services for individual who are under the care of a Community Mental Health Team and have not recently been discharged from an inpatient or Tier 4 service. In these situations, individuals should speak to their GP, or NHS community service for support.
You understand and accept there is no guarantee whatsoever that you will be given a diagnosis in the initial appointment. A diagnosis may not always be established in a single appointment or assessment process, and treatment plans can vary. The quoted appointment length is not an exact guarantee of face-to-face time with the Practitioner. If treatment needs are identified that are outside of this scope your practitioner will endeavour to assist you identify alternative suitable providers.
You understand and accept there is no guarantee whatsoever that you will be given a prescription in your appointment for any medication. You understand and accept that the issuing of any prescription is at the sole discretion of the Practitioner, subject to the limitations. Any prescription that you receive is only valid solely for your personal use. You agree to carefully read all information provided to you and to follow the instructions provided by the Practitioner(s), on the prescription(s) itself/themselves and the instructions on the label applied by the pharmacy prior to taking any of the prescribed medicines. You understand that we only provide prescriptions and not medications. You will be liable for the cost of medication. You understand that it remains an individual Pharmacist’s right to refuse to fulfil any prescription and refuse or fulfil the dispensing of medications when presented with a legal prescription. You must read the patient information pamphlet for all prescribed medication.
RDA AUTISM & ADHD PRACTICE Ltd is not an emergency service and is not suitable for those seeking crisis intervention. The service is not able to respond to urgent or emergency matters and our communication channels (Phone, Email) are not monitored outside of standard business hours. For urgent concerns relating to the mental health or other emergencies please contact please make an urgent appointment with your GP or call 111. The Samaritans is also contactable on Freephone 116123. In any life-threatening emergencies please call 999 or attend your local accident and emergency department. You agree to seek medical attention immediately should you notice any side effects associated with any medications. In an urgent concern please call 111 and for any emergencies please call 999.
Your treatment with RDA Autism and ADHD Practice is confidential and private. RDA Autism & ADHD Practice request GP consent to book in a service, assessment, consultation, psychiatry, prescribing, and will not provide options for any medical prescribing without a GP medical summary and consent to share with your GP as part of our service eligibility criteria. RDA Autism & ADHD Practice are registered with the Information Commissioner’s Office.
Practitioners are expected to maintain client confidentiality in line with legal and ethical obligations. However, it is important to note that there are limits to confidentiality in exceptional circumstances. In some situations, confidentiality is not absolute and information may be disclosed without consent where the practitioner or Practice considers this necessary or appropriate, including but not limited to:
Where appropriate and practicable, concerns about disclosure will usually be discussed with the client first, but this is not guaranteed.
You are advised and responsible for sharing any report and assessment, update or discharge reports with your GP.
Where services are provided to a child or young person, the Practice and/or practitioner, a person with parental responsibility can consent on the child’s behalf. The practitioner may decline to begin or continue work where consent, safeguarding, or legal responsibility is unclear. People aged 16 or over are entitled to consent to their own treatment. Like adults, young people aged 16 or over are presumed to have the capacity to make decisions regarding their own treatment, unless there is sufficient evidence to suggest otherwise.
All clients must behave respectfully towards practitioners, staff, and others. We reserve the right to refuse service where a person behaves in a way that is abusive, aggressive, threatening, discriminatory, sexually inappropriate, disruptive, dishonest, or otherwise unreasonable. This includes behaviour by email, phone, text, social media, online meetings, or in person. Any criminal, threatening, or safeguarding-related concern may be reported to the appropriate authorities.
RDA Autism & ADHD Practice recognises that plans can change, and there may be occasions when you need to reschedule or cancel your appointment. To do so without incurring any fees, please ensure that you notify us with at least 72 hours notice.
Minimum notice required: A minimum of 72 hours’ notice is required to cancel or reschedule any appointment. Notice is only effective once received by the Practice through the agreed contact method. A message sent outside working hours will be treated as received when opened during the next working period unless expressly acknowledged earlier. Without the 72hour notice, the full fee will be charged, 100% of the appointment fee.
Appointments can be rescheduled or cancelled by contacting us by phone and speaking to our administrator or e-mailing [email protected].
If you cancel, rearrange, reduce, abandon, disrupt or fail to attend an appointment with less than 72 hours’ notice, the full fee for the appointment will be charged.
If you do not attend an appointment for any reason, including where you forget, misread the date or time, are double-booked, experience non-emergency difficulties, travel delay, or fail to access an online session correctly, the full appointment fee remains payable. If you arrive late, the session will still end at the original scheduled time unless the practitioner agrees otherwise. The full fee remains payable and you understand you will need to pay for further consultations should you require further appointments.
For online sessions, clients are responsible for ensuring they have suitable internet access, a working device, privacy, and correct joining details in advance. Technical issues do not remove the obligation to pay for the booked session.
If a practitioner cancels, reasonable efforts will be made to offer an alternative appointment. The Practice’s liability in such circumstances is limited to refunding any fee already paid for the cancelled appointment or arranging a replacement appointment where appropriate.
Under certain circumstances, it might not be possible for RDA Autism & ADHD Practice to accept a booking and we may be compelled to cancel the same. We reserve the right to refuse or cancel any appointment for any reason at our sole discretion. If your appointment is cancelled after you are charged, the said amount will be reversed back to your original payment method. If you book within 14 days of the date of your appointment then you agree to waive the benefit of the standard 14 day ‘cooling off period’ where you would otherwise be entitled to cancel and receive a full refund of any appointment fees paid.
If you intend to claim treatment costs through an insurance provider, it is the responsibility of the client to be aware of the Terms and Conditions of their insurance policy and to ensure that the provider is willing to cover all sessions booked as rejected invoices will be redirected to the client. It is important to note that Third Party funders/Insurance companies do not pay late cancellation or missed appointment fees. These are your responsibility even if your treatment is normally funded by a Third Party, you will need to pay for the late cancellation/ missed session. Please be aware that most insurance companies will not cover cancellation charges and these fees are payable by the client directly. For any queries in relation to insurance funded queries, a valid, in date pre-authorisation code and membership number is required in advance and payment prior to any booking confirmation. Should you miss or cancel, or in the absence of cover, it is your responsibility to ensure payment and not that of the insurance provider. If there is a shortfall on the charged amount that the insurance provider does not cover, this amount is the responsibility of you as the client.
We do not offer a reminder service. You are responsible for noting the appointment details. If ever in doubt, please feel free to telephone the office to confirm an appointment.
An electronic medical record is created for you to document and store, and access your personal health information online, including booking information, medical history, current health conditions, information discussed in consultations with practitioners, complaints, allergies, medications, and for your Practitioner to record the results of the consultations they had with you in accordance to their professional body and obligations under applicable UK law. Your Practitioner may attach to your record any information provided or collected as part of an Appointment inclusive of messages, email, pictures. If you want a particular detail added to your record it is your responsibility to express this to your Practitioner during an Appointment. By agreeing to the terms and conditions you agree for RDA Autism & ADHD Practice and the Practitioners permission to use your record for the purposes of providing the Services and facilitating your care. We may also collect and store health information about you from third parties such as your doctor. Such use shall be in compliance with applicable law and our Privacy and Cookies Policy.
Online consultations are carried out by the secure system software. Occasionally we may use MS Teams. Please do not share your link with anyone else. It is recommended that your computer and emails are secure against unauthorised viewing by third parties and that you use a private computer and not a work or public computer. To maintain the integrity of the appointment please ensure you would maintain same courtesy and conduct if you were face to face with a clinician. This does not include reasonable adjustments, please feel free to discuss reasonable adjustments prior to the appointment.
None of our sessions will be recorded by either client or therapist without the explicit written signed permission of the other. It is our standard practice not to record sessions. The use of AI for transcribing for report writing purposes is requested at the start of appointments but does not limit your access to the services should you decline.
RDA AUTISM & ADHD PRACTICE Ltd. reserves the right to modify or amend this Agreement at any time. Your continued use of the Website following such modifications will constitute your acceptance of the revised Terms of Service agreement. It is your responsibility to review the Agreement periodically for any changes.
If you have any questions or concerns regarding this agreement, please feel to contact us on [email protected].
This document was last updated August 2026.